ACCESS Routines and rules - INFORMATION FOR CUSTOMERS AND ENTREPRENEURS

Rules and procedures for access to our facilities.

To ensure the highest possible level of quality and safety at our facilities, Teracom requires:

  • Knowledge of all companies and people staying at our facilities
  • Security testing of technologies registered in the Site Booking Portal.
  • Planned date and time for carrying out work on the plant, and on whose assignment the work is to be performed
  • Registration when personel enter the facility
  • De-registration when personel leave the facility

This applies to all visitors, both Teracom personnel and by Teracom contracted companies, our customers and by them engaged entrepreneurs.

In order to be an approved contractor or supplier to Teracom and gain access to Teracom facilities, the company must have approved the Safety Agreement.

If you as a company do not have a Security Agreement, you can apply for this via Teracom e-mail: nyleverantor@teracom.se. General approval time is about 4 - 6 weeks

You have to acquire an access card and/or keys for the Teracom locks and security systems. To work or climbing in our masts you must have gone through and passed an adequate mast climbing and mast lift education/training.    

Access routine for our contractors, customers and their entrepreneurs

  1. It is required to have an account on the Site Booking Portal. Apply here for an account!
  2. When registering a new technician, the registered person will undergo a security check by Teracom's Security Department. After the registered technician has undergone the security check and has been approved, the techinician will be eligible for the sitebooking portal and can be booked for assignments.
  3. Registration for time of work / admission is made via the Sitebokning portal NOTE! Any person who must have access must be notified before access to the facility, this also applies when an entrepreneur accompanies a subcontractor.
  4. Report arrival to the facility by calling Teracom's NOC customer service, tel: 0771 41 41 11. Enter the booking number. Report leaving the facility once the work is completed by calling Teracom's NOC customer service, enter the booking number.

Access routine for Kaknäs, for our contractors, customers and their entrepreneurs

  1. It is required to have an account on the Site Booking Portal. Apply here for an account!
  2. When registering a new technician, the registered person will undergo a security check by Teracom's Security Department. After the registered technician has undergone the security check and has been approved, the techinician will be eligible for the sitebooking portal and can be booked for assignments.
  3. Registration for time of work / admission is made via the Sitebokning portal NOTE! Any person who must have access must be notified before access to the facility, this also applies when an entrepreneur accompanies a subcontractor.
  4. Report arrival at the facility by calling Reception Kaknäs 07.30-15: 00, tel: +46 (0) 8-55 54 22 65. All other hours you call the 24/7 group (Same no. As above) Enter the booking number.
  5. Report leaving the facility once the work is completed by calling Teracom's NOC customer service, enter the booking number

Remedy faults:

When there is a fault and the customer needs to execute some troubleshooting at a Teracom station the customer NOC (or other known contact) calls the Teracom NOC and requests access.

When the technician reaches the site is he obliged to call the Teracom NOC.
Teracom NOC will check alarm status and that the station enters state “unmanned” when technician is calling and reports he is finished and is leaving the site.

Miscellaneous

Teracom sites are equipped with intruder alarms. If somebody enters without permission our NOC will receive an alarm resulting in sending out a security guard or the police.

Teracom reserves the right to charge the contractor all extra costs when security personnel has been sent to the station.

Teracom personnel has the right to refuse a person without permission from Teracom NOC, or if other reasons makes an entry inappropriate, to enter the Teracom premises.
It is forbidden to let anybody in who has not been granted access from Teracom according to the process stated above.

Kaknästornet in Stockholm and Teracom head office at Lindhagensgatan 122 have special access restrictions.